FAQ'S
SHIPPING
How do you ship and what is the price?
Shipping Costs vary depending on your exact location and shipping option.
Why didn't my shipment come in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia, and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
Where do you ship?
We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
How do you ship?
We ship orders overseas by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving at your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
Shipping Time
How long will my order take to be delivered?
The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping
How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment center of your online shop.
PAYMENT
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in the US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.
What currency are you using on this website?
Our products are listed in the US Dollar. But our system will automatically convert it for you, don't worry!
ORDER
How do I place an order?- First of all, visit our store at https://viralgears.us
- Choose products that you love, then click "Add to cart" and "Check out".
- Then fill in your information and pay.